1. Return Conditions

If you are not satisfied with your purchase, you may return the item under the following conditions:

• The item must be in its original condition, unused, and in its original packaging.

• Returns must be requested within [number] days of receiving the product.

• Proof of purchase is required for all returns.

2. Exchange Policy

We allow exchanges under the following conditions:

• The item must be in its original condition and packaging.

• Exchanges must be requested within [number] days of receiving the product.

• Exchanges are subject to stock availability.

3. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

• Used or damaged products (unless they arrived defective).

• Personalized or custom-made items.

• Items marked as final sale.

4. Refund Process

Once we receive and inspect the returned item:

• A refund will be processed to the original payment method within [number] business days.

• Shipping fees are non-refundable unless the return is due to our error.

5. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer service at [[email protected]] with your order details.